Shipping policy

Effective Date: 06/01/2026

Thank you for shopping with Lee Lane Pet Store. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are normally processed within 1–2 business days (Monday to Friday) after payment has been successfully received.

Orders are not usually processed on weekends or UK public holidays. Processing times are estimates and may vary during busy periods or due to operational requirements.

2. Daily Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT/UTC+0).

  • Orders placed before the cut-off time may begin processing on the same business day.
  • Orders placed after the cut-off time will generally be processed on the next business day.

3. Shipping Charges

We currently apply a flat-rate shipping charge of £20.00 GBP for orders delivered within the United Kingdom.

The applicable shipping charge will be displayed during checkout before your order is confirmed.

4. Estimated Transit Time

Once an order has been dispatched, delivery generally takes 3–4 business days.

Delivery times are estimates only and may vary depending on the destination, courier services, weather conditions, public holidays, or other circumstances outside our control.

5. Estimated Delivery Time

Typical delivery time consists of:

  • Processing Time: 1–2 business days
  • Transit Time: 3–4 business days

Total Delivery Time: 4–6 business days

These delivery estimates are provided for guidance only and should not be considered guaranteed delivery dates.

6. Dispatch Confirmation and Tracking

Once your order has been dispatched, we may send a shipping confirmation email.

Tracking information will be provided when it is available from the delivery carrier. Tracking availability may vary depending on the shipping service used.

7. Shipping Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Incorrect or incomplete address details may result in:

  • Delivery delays
  • Returned parcels
  • Failed delivery attempts
  • Additional delivery charges where applicable

Please review your shipping information carefully before completing your purchase.

8. Delivery Delays

Delivery may occasionally be delayed due to factors beyond our reasonable control, including:

  • Courier service disruptions
  • Severe weather
  • Public holidays
  • High parcel volumes
  • Transport or logistics issues

We appreciate your understanding if unexpected delays occur.

9. Missing or Delayed Deliveries

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend that you:

  • Check around your property and any designated safe place.
  • Ask household members or neighbours if they accepted the parcel.
  • Contact the delivery carrier for further information.
  • Contact our customer support team if additional assistance is required.

We may request further information while reviewing delivery-related enquiries.

10. Failed Delivery Attempts

A delivery may be unsuccessful if:

  • The delivery address is incorrect or incomplete.
  • The courier cannot safely access the delivery location.
  • Delivery instructions cannot reasonably be followed.

If a parcel is returned to us, additional shipping charges may apply before the order can be dispatched again. Any refund requests will be assessed in accordance with our Return & Refund Policy.

11. Delivery Area

At this time, we deliver to addresses within the United Kingdom only.

If our delivery coverage changes in the future, the updated information will be published on our website.

12. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible.

Requests received before order processing begins may be accommodated where possible. Once an order has entered processing or has been dispatched, changes or cancellations may no longer be available.

Business Information

Business Name: Lee Lane Pet Store

Business Email: support@leelanepetstore.com

Business Phone: +44 1204 692938

Business Address: 135–137 Lee Lane, Horwich, Bolton BL6 7AG, United Kingdom