Contact Us
Effective Date: July 4, 2026
Thank you for visiting Lee Lane Pet Store.
If you have any questions about your order, our products, delivery, returns, or any other enquiry, our customer support team is here to assist you during our business hours.
Customer Support
Business Name: Lee Lane Pet Store
Business Email: support@leelanepetstore.com
Business Phone: +44 1204 692938
Business Address: 135–137 Lee Lane, Horwich, Bolton BL6 7AG, United Kingdom
Customer Service Hours: Monday–Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
How We Can Help
You are welcome to contact us regarding:
- Order enquiries
- Delivery and shipping questions
- Return and refund requests
- Product information
- Payment-related enquiries
- General customer support
Before Contacting Us
To help us respond to your enquiry as efficiently as possible, please include:
- Your order number (if applicable)
- Your full name
- A clear description of your enquiry
- Photos or supporting information, where relevant
Connect With Us
You can also follow us on our social media channels for updates and announcements:
Response Times
We aim to review customer enquiries during our regular business hours.
Response times may vary depending on enquiry volume, weekends, or UK public holidays. We appreciate your patience and will respond as soon as reasonably possible.
Thank you for choosing Lee Lane Pet Store. We appreciate your business and look forward to assisting you.