Billing Terms & Conditions
Effective Date: 4 July 2026
Thank you for choosing Lee Lane Pet Store.
This Payment Policy explains how payments are handled when you place an order through our website. By completing a purchase, you agree to the terms described below.
Payment Processing
Payments are securely processed using the payment methods and payment service providers available during checkout.
All transactions are subject to verification and approval by the relevant payment provider. Orders will only be processed after payment has been successfully authorised.
Accepted Payment Methods
We may accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
The payment methods displayed during checkout may vary depending on your location, device, or payment provider.
Currency
Unless otherwise stated, all prices displayed on our website are shown in:
British Pounds Sterling (GBP £)
Your order will be charged in GBP (£) at the time of purchase.
Payment Authorisation
When you place an order:
- Your selected payment method may be authorised during checkout.
- Payment is processed once your order is confirmed.
- Orders cannot be completed if payment authorisation is unsuccessful.
If your payment cannot be processed, you may wish to:
- Confirm your payment details are correct.
- Contact your bank or card provider.
- Try an alternative payment method if available.
Order Verification
In certain situations, we may review an order before processing.
Where reasonably necessary, we may:
- Request additional information to verify an order.
- Place an order on hold while verification is completed.
- Cancel an order if payment verification cannot be completed.
Billing Information
Customers are responsible for providing accurate and up-to-date billing information, including:
- Billing Address
- Payment Details
- Contact Information
Providing incomplete or incorrect information may result in payment delays, unsuccessful transactions, or order cancellation.
Taxes
Where required by applicable laws and regulations, VAT or other applicable taxes will be calculated and displayed during checkout.
Refunds
Where a refund is approved:
- Refunds are normally processed within 14 business days after the returned item has been received and inspected.
- Refunds are issued using the original payment method used for the purchase.
- The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
For more information, please refer to our Return & Refund Policy.
Payment Enquiries
If you experience a payment-related issue, we encourage you to contact our customer support team before raising a payment dispute with your financial institution.
This allows us to review your order and assist where appropriate.
Business Information
Legal Business Name: LEE LANE PET STORE LIMITED
Company Number: 07450208
Business Name: Lee Lane Pet Store
Business Address: 135–137 Lee Lane, Horwich, Bolton BL6 7AG, United Kingdom
Customer Service Hours: Monday–Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)
Need Assistance?
If you have any questions about payments or experience difficulties during checkout, please contact our customer support team using the details below.
Email: support@leelanepetstore.com
Phone: +44 1204 692938